Are you passionate about the hospitality industry? Help Tibard ensure your favourite restaurants and hotels have a uniform to be proud of week in, week out. We are looking to recruit a field-based Customer Service Executive to work within our busy, friendly and expanding Workwear Rental Services Department.

Are you passionate about the hospitality industry? Help Tibard ensure your favourite restaurants and hotels have a uniform to be proud of week in, week out. We are looking to recruit a field-based Customer Service Executive to work within our busy, friendly and expanding Workwear Rental Services Department.

Duties will include but not exclusively:

• Managing an existing and expanding portfolio of customers within a predetermined geographical area.
• Dealing with existing customers by proactive and reactive scheduled visits, telephone and email.
• Responding to customers’ issues, queries & complaints in the appropriate manner, ensuring the situations are resolved to the customers’ satisfaction.
• Managing customers’ expectations and providing an excellent level of service at all times.
• Managing your own diary in the most cost effective and efficient manner.
• Carrying out scheduled stock audits.
• Effective and collaborative communication with all internal and external stakeholders
• Installing, and managing new contracts and change over service agreements.
• Creating the necessary information to facilitate timely installations & change overs.
• Attending departmental meetings on an as & when required basis.
• Supporting the office based central Customer Service department.
• Initiating and compiling the information required for the office to raise the necessary orders for manufacturing / embroidery to process.
• Any other administration duties deemed necessary to assist with the smooth & professional running of this very important and developing department.

As a person you will need the following qualities and experience:

• Full UK Driving Licence with sound geographical knowledge of Southern England (outside the M25)
• Previous experience in a similar role.
• Can create and develop long term successful business relationships.
• Be proactive, self-motivated and have a high level of enthusiasm.
• Excellent verbal, mathematical and written skills.
• Possessing the ability to learn effectively and apply problem solving techniques.
• An excellent organiser who is proactive can prioritise well and has an eye for detail.
• Previous experience of using a CRM system (desirable)
• Computer literate in MS Office programs - Outlook, Word, Excel.

Candidates must also have a positive, forward-thinking and proactive attitude with the ability to work on their own initiative. You will possess a first class & professional manner, together with the ability to work effectively as part of the team. You must be able to demonstrate a pride and commitment in working for our company and continually ensure that customers receive the highest levels of customer service.

The hours of work are Monday to Friday 08:30 – 1700 however flexibility and willingness to work outside of these hours when necessary is required.

To apply, simply contact Chris Williams at chris.williams@tibard.co.uk. Please provide your CV and a Cover Letter showing why you would be ideal for this role.                          

CLOSING DATE FRIDAY 7^TH DECEMBER.                                                                               

NO AGENCIES PLEASE